Be Kind by MAGIC – Moving Your Clients

Being Kind is your business super-power.

How do you Be Kind in Business? By applying the MAGIC formula:

Moving
Attuning
Giving
Inspiring
Connecting

It applies to:

Yourself
Your clients
Your team
Your prospects 

Moving Your Clients

If you work with clients, you can significantly enhance your offering to them by thinking about how you move them.

How do you move them educationally, moving them from not knowing something to knowing?

How do you help them to see things from a new perspective, moving them from one viewpoint to another viewpoint?

And how do you engage their feelings, moving them emotionally, providing them with an impetus to take action?

Be a Favourite Teacher

You can serve your clients by moving them from one state of knowledge to another. In other words, you can tell them something they didn’t know that will be useful to them.

Maybe it is something about the law? Perhaps a new software tool, services they may be able to access, or some other resources that may be useful to them.

Nifty Shifty

Magicians always have to be careful about angles. If you watch a trick from the wrong place, sometimes you can see things that you weren’t meant to! Seeing things from the best angle is very important for the magic to work.

Working with clients, helping them to see something from another perspective can be very useful. Can you help them to shift to see things from another point of view? To re-frame things, see them from a distance, take an outsider’s view?

Maybe they have intellectual or emotional doubts that are stopping them progressing?  Sometimes those doubts are based on real barriers, but very often, the obstacles are just imagined or perceived. The doubts are like little gremlins sitting on the shoulders that need punching in the nose. Can you help them to shift their viewpoint, so they can sort out the real from the imagined?

Imagine How You Will Feel When…

What emotions can you engage in your clients?

Can you excite them about potential, about what they can imagine happening, but also about what they can’t yet imagine happening? The excitement can motivate them to begin exploring new territory.

Can you help them to flip nervousness about the future, into excitement about adventure?

Can you get them to reflect on the changes they have seen and the progress they have made so that they feel satisfaction and pride?

Maybe there’s even space for inducing a little fear about the consequences of inaction?

Even if you are a lawyer, accountant or in some other seemingly unemotional occupation, there is still scope to engage the emotions of your clients. Paint an imaginative picture of how someone’s life will be better as a result of your involvement. Let them see the potential for change and feel the related emotions.

Moving is a fundamental characteristic of living things. Make sure that you and your clients are moving.

How can you move your clients today?

Download my free eBook “Be Kind to Yourself” and learn how to:

  • Adapt to new ways of working
  • Harness the power of habits
  • Optimise the use of space in your home
  • Use clothes to boost productivity
  • Focus on what matters
  • Plan for the future amidst uncertainty

Be Kind by MAGIC – Connecting to Yourself

Being Kind is your business super-power.

How do you Be Kind in Business? By applying the MAGIC formula:

Moving
Attuning
Giving
Inspiring
Connecting

It applies to:

Yourself
Your clients
Your team
Your prospects 

I’m Back

Sorry that I haven’t blogged for a couple of weeks. Many thanks to those of you who noticed – it’s nice to be missed 🙂

I’ve been on holiday. This has given me a chance to connect to myself, to think about life a bit.

Connecting to yourself is the subject of today’s blog.

Why Connect?

Why should you connect to yourself?

Think about bank statements. Remember paper statements? Some of you might still get them! We all know that you have to open the envelope and look at the bank statement, even if you don’t want to. There is no benefit in denial. It will only make the situation worse.

In the same way, it is vital to connect to yourself so that you are aware of where you’re at, and why you are doing what you’re doing. If something is not right, there is no point living in denial and carrying on regardless. It would only make things worse.

It is so easy to go through life on autopilot, never stopping to ask ourselves why we are doing things. This is how we get stuck in a rut. This is how we lose energy and become listless.

Once you have given yourself the chance to be self-aware, you need to listen to your mind, you need to listen to your body. 

What questions should you ask yourself? What answers should you listen out for? How do you make time to make sure connecting to yourself happens?

The Question of Which Questions?

I have been reminded recently about the importance of connecting with our why. I was talking last week to Amy Rowlinson, who has the fantastic podcast “Focus on Why.” Simon Sinek is also famous for encouraging us to “Start with Why”.

Ask yourself, why you are doing what you are doing? Or, maybe, why you are not doing what you want to be doing?

Once you have worked out your motivation, ask yourself, “Is this working?”

Am I enjoying what I’m doing? Could I do it in a different way to make it more enjoyable? Most of the time, most of the agency for making changes to our working habits lies with ourselves. Work out what needs to change and then make a concrete plan to change it.

Am I working towards my goals or just marking time? It is so easy to fill your day with “busy work” that achieves little and does not move you forward. Could you make any changes to keep you on track?

Body Conscious

Listen to your body.

Am I tired? Am I aching? Feeling sharp? Energetic? Could I make any changes? Revised sleep patterns, change of diet, new office chair….?

Maybe you need to go and see the doctor? Again, there is nothing to be gained by denial.

Life-Saving Routine

Last week, I watched the fantastic David Blaine’s “Ascension.”

I’m a fan of David Blaine as a magician, but he also does these amazing stunts. In this one, he had a bunch of 52 helium balloons. He held on to it as they took him to 23,000 feet, and then he skydived off. The whole thing was live on YouTube. Incredible.

What was very apparent is that he had a strict routine for checking, every step of the way.

At 23,000 feet, held on by a cable to the balloons, he had to put on his parachute. He put it on, and he checked the straps and buckles in strict sequence, at least twice.

It was drilled into him. He had a checking routine. If he hadn’t done it, He would have been risking his life.

Do you have a checking routine for your life?

I would recommend it. If you don’t do it, you are risking a fulfilled life.

What do I mean by this?

Love Your Reflection

I am a huge advocate of building and reflective practices into your life, daily, weekly, and periodically.

Each day, I recommend journaling. A journal can be in various forms. Years ago, I used to do the “artists pages”, recommended by Julia Cameron in the Artists Way (#ad). Two sides of A4 of a stream of consciousness freeform prose, whatever comes into your head. It’s amazing what you write down! You get a real insight into your inner workings.

These days it is more structured and quicker. I do a bullet point journal inspired by Michael Hyatt. It’s a systematic way of reflecting on yesterday and planning for today.

I also walk the dog each day and make a point of not listening to music or podcasts while I’m doing this. My mind is then free to process stuff, to think about life.

Weekly, I do a more involved journal entry every Sunday morning. And I also have a kayaking trip where I take myself off for three hours by myself in nature. Again a chance to process stuff, to think, or even just to zone out for a change. I stop for lunch on the river bank, cook it up on a little stove. It’s a great chance to lie on my back in a field, watch the clouds scud by and ask myself how I’m doing.

And periodically. It’s good to take yourself away on holiday, or maybe even a retreat where you take a deep dive into what you’re doing, why you’re doing it, and what you plan to do next.

On reflection, are you reflecting enough?

Be kind to yourself, connect to yourself.


Download my free eBook “Be Kind to Yourself” and learn how to:

  • Adapt to new ways of working
  • Harness the power of habits
  • Optimise the use of space in your home
  • Use clothes to boost productivity
  • Focus on what matters
  • Plan for the future amidst uncertainty

Be Kind by MAGIC – Inspiring Yourself

Being Kind is your business super-power.

How do you Be Kind in Business? By applying the MAGIC formula:

Moving
Attuning
Giving
Inspiring
Connecting

It applies to:

Yourself
Your clients
Your team
Your prospects 

Self-Inspiration

How do you inspire yourself?

It’s all about asking questions.

Questions about:

– your dreams,
– people you admire, and
– the situation or the task at hand.

Dream on, Dreamer

Give yourself space and time to ask yourself, “What if?” 

Do you have a dream? What do you want to do? What do you love doing?

What would you love to do if you could?

Why can’t you do it? Is there a reason why not?

Think about what you love doing. Could you do that as a business? Would you want to? If you can, talk to people who do it as a business already. Find out if it is as much fun doing it for a job as it is in your spare time. Maybe you just want to keep it as a hobby?

But if you wanted to take it further, what would have to be true to make that happen? Could it work? What would have to change to make it possible?

Interrogate the Pedestal

I’m sure that you have people that you look up to, role models. People you look at and think, “I wish I could be like them.”

Maybe you know them personally? Perhaps they are famous? Ask yourself, “How are they different to me?” And, “How are they the same as me?”

“Could I do what they’re doing?”

“What would I have to do so that I could do what they are doing?” Maybe the answer is just some training, a bit more experience and/ or a bit more self-confidence.

If you know them, talk to them. Ask how they got there. How did they get to do what they’re doing now? If they’ve written one, read their autobiography. Ask yourself, “Could that be me?”

Everybody’s story will be different, but you may find inspiration for your own journey. Would you really like to have the life that they are having, or your own version of it?

What Is and What Could be

Asking ourselves about possibilities for our work situations can inspire and motivate us.

In leadership, ask, “What could the future look like, what might be possible? What would have to change to make that possible?”

In sales, ask, “What would be made possible by closing this sale? What improvements will be made for my company, or my life?” “What difference will this make to my prospect, how will their life be better as a result?”

If you work with clients, ask, “What difference will my action make?” Picture your clients’ lives being better as a result of your involvement.

Allow yourself to imagine these things, and it will inspire you.

Goal setting

Once you are inspired, you have the emotional fuel to allow you to achieve your goals, but first, you have to set your goals.

Michael Hyatt  is insightful on this. He observes that we could set goals in

– our comfort zone,
– our discomfort zone, or
– our delusional zone

Goals in our comfort zone are too easy. They don’t stretch us, we won’t make progress. Goals in our delusional zone are unachievable. We will never achieve them, and we will get frustrated and discouraged if we try.

He advises setting goals in our discomfort zone.

Stretching ourselves slightly, going slightly beyond what we’ve done before. Achievable, but not easy. Set goals in the discomfort zone, and you will grow.

Once we achieve them, we will feel great.

How will you inspire yourself today?

Download my free eBook “Be Kind to Yourself” and learn how to:

  • Adapt to new ways of working
  • Harness the power of habits
  • Optimise the use of space in your home
  • Use clothes to boost productivity
  • Focus on what matters
  • Plan for the future amidst uncertainty

Be Kind by MAGIC – Giving to Yourself

Being Kind is your business super-power.

How do you Be Kind in Business? By applying the MAGIC formula:

Moving
Attuning
Giving
Inspiring
Connecting

It applies to:

Yourself
Your clients
Your team
Your prospects 

Giving to Yourself

This whole idea of giving to yourself might seem selfish or frivolous, an unnecessary luxury.

However, business people need to give to themselves so that they remain effective.

We need to give ourselves:

– the necessary resources,
– time for recharging, and
– recreation and inspiration.

Eat, Sleep, Break

To flourish, we have to give ourselves permission to sleep enough. We require the right nutrition. We need to give ourselves adequate breaks.

Leadership and sales are taxing occupations. We need time for thinking and reflecting on our work.

If you are a creative, you need time to brainstorm, to dream, to come up with new ideas.

I was once told that you can always spot the Chief Executive. They are the ones with their feet up on the desk. Not resting, thinking.

Modern life takes its toll. To be effective, we need to be healthy, both mentally and physically.

Come Apart…

I love the saying “Come apart before you come apart”. 

Do you take enough days off? Do you take proper holidays? We need to be intentional about time off in the always-on age. Give yourself permission to be switched off sometimes.

I once heard the now Archbishop of York, Stephen Cottrell, talk about the “radical unavailability” of Jesus. Jesus, at the height of his ministry, used to take himself off and become unavailable for days at a time. He would recharge, reflect, and be all the more effective when he got back.

Soul Food

You need time to feed your soul. Time to inspire yourself, to relax, to feel good. Time to build your self up.

What hobbies are you engaged in? Hobbies that are not necessarily related to your work, but enable you to nurture another side of yourself.

Do you get to the theatre, watch films or good TV that lifts your spirits? Do you regularly escape into a good book?

A couple of decades ago, I read “The Artists Way” by Julia Cameron. One of the things that stuck with me from that book was the concept of an “artist’s date”, taking yourself off regularly for a treat. It might be going to a museum, a walk in nature, or cinema by yourself in the afternoon. One of my favourites is taking myself off to a posh hotel and having afternoon tea. Maybe you’d prefer a spa day? You get the idea.

If we’re giving all the time, we need time to recharge, to build our energy back, to bolster our self-worth.

Gold

The Golden Rule is, “Love your neighbour as yourself”.

If you’re not giving to yourself, then you won’t be in a position to give to your team, your prospects or your clients.

Download my free eBook “Be Kind to Yourself” and learn how to:

  • Adapt to new ways of working
  • Harness the power of habits
  • Optimise the use of space in your home
  • Use clothes to boost productivity
  • Focus on what matters
  • Plan for the future amidst uncertainty

Be Kind by MAGIC – Attuning to Yourself

Being Kind is your business super-power.

How do you Be Kind in Business? By applying the MAGIC formula:

Moving
Attuning
Giving
Inspiring
Connecting

It applies to:

  • Yourself
  • Your clients
  • Your team
  • Your prospects 

Getting to Know Yourself

We can be more effective and productive if we learn to attune to ourselves.

Get to know ourselves, work out how we tick, and then work according to our natural rhythm and natural strengths.

In what areas can we do this?

  • Our energy patterns throughout the day,
  • sleep rhythms,
  • productivity triggers,
  • work patterns, and
  • personality type.

Energy Levels

I know that my most creative time is first thing in the morning. Following my dog walk, my mind is on fire. That is when I can produce my original material.

Knowing this, I avoid scheduling meetings before 11am. Pre-11am is my time to create stuff.

After lunch, I have an energy slump. I will generally have a power nap and then do routine answering of emails and other admin that doesn’t require vast amounts of brainpower. 

Later in the afternoon, I have a slight energy revival. This is time for fun, creative tasks that don’t require a lot of original thought – things like video and audio editing and non-taxing phone calls.

Obviously, the above only works if I have control of my day – sometimes others will dictate the timetable.

Sleepy Time

I have realised that I don’t work well at night. I like to finish work by 6pm, do nothing else in the evenings and to be in bed shortly after 10pm.  

I’m an early morning person. Other people are night owls.

We are all different. Work out your natural sleep rhythm and design your life and your work to maximise your effectiveness.

Trigger Happy

What do I mean by “productivity triggers”?

I have discovered that I am triggered to be more productive for different tasks by different locations. I like writing in the library. I love reading books in coffee shops. I like doing admin in my office.

I also find that changing my clothing puts me in a different mindset for different tasks, even when working from home.

Underlying all this is my discovery about myself that I am stimulated by variety.

What triggers your productivity? Can you engineer those things into your work timetable?

Pattern Matching

I like to do things little and often. For example, I’m usually reading five books at once, all different genres. I have set locations for each and set times in the day when I read them. I only read them for five or 10 minutes each.

I realise this might seem a bit strange. Other people want to concentrate on one book and read it from start to finish before they start the next one, but that doesn’t really work for me.

What suits you?

Similarly, I like to break work tasks down into short discrete steps and then spread them out over several days. I can then have a variety of work in one day, switching between projects each hour or so. 

What work rhythms, routines and habits, will help you to maximise your productivity?

In Touch with Type

What is your personality type? You may have come across Myers Briggs, the enneagram and DiSC These tools can help you to identify the most effective way to navigate through life and work, how you work both by yourself and with other people.

Are you an initiator or sustainer?

We all know people who are good at starting things but then get bored. Likewise, we all know people who don’t really like starting things but are great at keeping something going. Which one are you? 

How are you at delegation? This is a learning curve for me. I find it hard to delegate things where I have a small degree of competence, but I’m not an expert. Invariably, I have to ask myself, “What can only I do, and what can I pass on to someone else who can do it better and faster than me?”

Attune Time

Take time to find out how you tick, and then work accordingly. It’s a surefire way to increase your effectiveness and productivity,

Be kind to yourself: attune to yourself.


You may find my free eBook helpful. 18 pages and easy to read: “Be Kind to Yourself: Six Magic Insights to Transform Home-Based Working.”Get your copy here: https://www.work-life-magic.com/be-kind-to-yourself-free-ebook/
Please pass this on to anyone you know that might find it helpful.

Be Kind By MAGIC – Moving Yourself

Being Kind is your business super-power.

How do you Be Kind in Business? By applying the MAGIC formula:

Moving
Attuning
Giving
Inspiring
Connecting

It applies to:

Yourself
Your clients
Your team
Your prospects 

Today we look at the power  of MOVING yourself.

Live and Kicking

When I watch a live performance, it moves me. I get set free from day-to-day preoccupations and taken somewhere else. Maybe you are the same?

When I am performing, and I see my performance producing a similar experience in others, it feels great. I feel like I’m in my groove.

Live performance makes me emotional because I know its power.

Our feelings are enormous motivators. Most of what we do is motivated by emotion. Sometimes we like to think we’re mainly rational, but actually, our feelings are way more powerful.

It is important to remember this.

Jaded and Faded

You come across some close-up magicians who are jaded. They’ve been doing the same thing for too long, they’ve lost the joy and the spark. You can spot it a mile off. It contrasts so hugely with those who are loving every minute of it and bringing joy to those they entertain.

They’re just not feeling it anymore.

If you feel like you are lacking energy or motivation, find a way to reconnect with the feelings that got you going in the first place.

What started you off?

What is the bigger picture?

Paper Tigers

On the flip side, it may be that you had a feeling that stopped you doing something: nervousness, apprehension, fear of failure. Can you examine it, work out where it came from, test its validity? Once these negative feelings are recognised, many of them go away. Others can be worked through and conquered.

Connecting with our feelings is essential if we want to make progress, grow and continue.

Environmental Friendliness

How do you do this? How can you reconnect with your feelings, so that you’re always motivated and energised?

Think about your working and living environment. Surrounding yourself with stimulating or comforting pictures on your walls and objects on your desk can help. Watching films and theatre, going to particular places may well excite emotions that will motivate and inspire you.

Day-to-day and in the moment, music can also be a great energiser. I like to listen to AC/DC, Guns N’Roses or Led Zeppelin just before a big meeting, just to get my energy up and my mind into a faster rhythm. I’m then more energised and alert.

Similarly, exercise, nature and pets can help to lift my mood. Sometimes a change is as good as a rest: do something creative, go for a walk, phone a friend. Change your mood state, be moved, connect with the emotion that is driving you.

Feel the magic, because feeling is magic.

You may find my free eBook helpful.
18 pages and easy to read: “Be Kind to Yourself: Six Magic Insights to Transform Home-Based Working”
Get your copy here: https://www.work-life-magic.com/be-kind-to-yourself-free-ebook/
Please pass this on to anyone you know that might find it helpful.

Be Kind by MAGIC – Introduction

Being kind is a superpower in business. 

What do I mean by this?

In this context, kindness is not an airy-fairy concept. It is intensely practical. I am not talking about random acts of kindness here, although they are lovely and to be commended. This is about something different.

Kindness can be intentional, and kindness can be planned. I’m talking about your mindset, of how you set priorities and how that affects your present and future actions.

Be kind to yourself and then be kind to others.

A Kind Magic

It is rather like being a magician.

You have to resource yourself before you perform for an audience; be kind to yourself so that you can be kind to them. You undergo training and rehearsal. You look after your health so that you have energy. Then, when you perform, you put the audience first: you work out a show that serves them. How can you best present the best of what you have in a way that is best for them? 

The How

How do you be kind in business? 

You apply the MAGIC formula: 

Moving 
Attuning 
Giving 
Inspiring 
Connecting

The Who

Who should you be kind to?

  • In the background, you need to be kind to yourself. How do you manage and lead yourself? 
  • In service industries, you need to be kind to your clients. How do you serve your clients? 
  • In leadership, you need to be kind to your team. How do you manage and lead your team? 
  • In sales, you need to be kind to your prospects. How do you serve your prospects?

The Detail

Over the next few weeks, I will be taking a detailed look at what it means to apply the MAGIC formula in all these areas.

Be kind, by MAGIC. 

It’s a business superpower.

+++

Download my free eBookBe Kind to Yourself” and learn how to:

  • Adapt to new ways of working
  • Harness the power of habits
  • Optimise the use of space in your home
  • Use clothes to boost productivity
  • Focus on what matters
  • Plan for the future amidst uncertainty

The Magic of Kindness 6 – Connecting

How do you apply kindness in business? 

By MAGIC: 

Moving 
Attuning 
Giving 
Inspiring 
Connecting

In this final part of my introduction to The Magic of Kindness, I will focus on Connecting.

Magic Book

David Berglas is a living legend in the magic world. Some years ago he was on TV regularly and a household name.

I have had the privilege and pleasure of meeting and talking to him at The Magic Circle headquarters in London. I also heard him lead a session on his favourite magic books. David said that his favourite magic book was not actually a magic book. It was “How to Win Friends and Influence People” by Dale Carnegie (#ad).

I smiled when I heard that, I had read it a few years earlier.

Foundation Creation

Before I read Carnegie’s book, I felt awkward in social situations, didn’t know how to get conversations going. Carnegie taught me to smile and ask people about themselves.

People love talking about themselves. When you show interest in them, it says, “You are important to me.” It lifts their status.

Once you’ve asked a few questions, you can find a point of connection. Maybe somewhere you have lived, studied, holidayed; perhaps common interests or people you know in common.

Then you have a connection – something to build on.

I started trying this out in my close-up magic gigs. It made a huge difference: I could see precisely why David Berglas liked it.

The wartime proverb tells us, “It’s not what you know; it’s who you know.”

Carnegie taught me how to get to know people. And then I practised it.

Know, Like and Trust

How does connecting apply in sales? In his book Endless Referrals (#ad), Bob Burg famously observed that people buy from people that they “Know, like and trust.”

You have to make a connection for this to happen.

People need to connect with you, and they need to connect with the idea that you’re selling. If they’re a Star Wars fan and the purchase you’re offering enables them to feel closer and more connected with Star Wars, then you’re onto a winner.

If you’re selling an idea, they need to feel connected with the idea.

I spend some of my time working for a charity, ZANE, that helps people in Zimbabwe. It is no surprise that most of our supporters have some sort of connection with Zimbabwe.

The Power Lead Connects

In terms of leadership, we naturally want to follow someone with whom we feel a connection.

We need to know, like and trust our leaders. As Michael Hyatt says, “Everyone is a volunteer. “ 

As leaders, you’re selling your vision and mission to those you lead.

Kind Connection 

How is connecting an act of kindness?

Well, to connect, we have to let part of ourselves become entwined with part of another person. And we have to accept part of them. This exchange creates a connection.

Just connect. Everything else flows from there.

The Magic of Kindness 5 – Inspiring

How do you apply kindness in business? 

By MAGIC:

Moving 
Attuning 
Giving 
Inspiring 
Connecting

This post examines Inspiring.

Add One More Ball

When you are teaching somebody to juggle for the first time, there is a wonderful point when you take them just past what they thought they could do. Suddenly they have achieved something new.

They get a certain look in their eyes.

Now they are inspired. You can then take them on, way beyond what they thought was previously possible.

Sideways Magic

When you are performing a magic trick, you sometimes see a similar look. A great thing about magic is that it encourages people to look sideways at life. It challenges assumptions; maybe there’s a different way to perceive things, a different way to do things?

Inspiration is a kind and powerful thing to give someone. It helps people to stretch themselves. It helps them to see possibilities. It helps them to be a bigger version of themselves.

Lightbulb Moment

Thomas Edison, the inventor of the lightbulb, famously said:

“Success is 10 percent inspiration and 90 percent perspiration.”

That may be true, but the inspiration has to come first, it is what motivates the perspiration.

Inspire Desire

In sales, inspiration will lead people to buy.

Give them some excitement about the possibilities you are offering, tell them about benefits they hadn’t thought of, paint a picture of what could be possible. 

Let inspiration do the rest.

Part of the Story

In leadership, you can enable people to glimpse possibilities and glimpse their potential. Help them to see a vision of the future, how they can be part of the story. Encourage them to join in.

Inspire them, and they will grow and flourish.

Who can you inspire today?

The Magic of Kindness 4 – Giving

How do you apply kindness in business? 

By MAGIC: 

Moving 
Attuning 
Giving 
Inspiring 
Connecting

Let’s focus on Giving.

Please Give them a Round of Applause!

When I was a student I used to go down to London and sit in Covent Garden for hours, watching and learning from the jugglers, magicians and breakdancers.

Have you ever seen a street show? If so, you have probably noticed that the biggest round of applause always goes to the volunteer, brought out of the crowd to get involved with the routine. The entertainer has been generous, giving the helper the limelight.

The crowd love it, therefore they love the performer even more.

Less experienced acts might want the biggest round of applause for themselves, the more experienced know that the best show happens when someone else is given the glory.

Exceed to Succeed

I know from my magic business that, if I can give something to the client, everything runs more smoothly. 

If I can be helpful and friendly with the booking process; if I can give ample information so they can make a good decision; if I can help them to plan a better event than they had in their imagination. And then, when I get there, exceed expectations and over-deliver. 

The result? A very happy client who will recommend me again and again.

Emotional Bank Accounts

Stephen Covey in The 7 Habits of Highly Effective People (#ad), introduces the concept of emotional bank accounts. Every time we meet someone we open an emotional bank account with them. Every time we do something good for them, we make a deposit. Every time we mess up, make a mistake, need forgiveness, then we make a withdrawal. 

Life runs smoothly if we can maintain healthy positive emotional bank balances. We do that by giving to people.

The whole premise of giving is that we don’t expect anything back, but the wonderful thing is, we will probably get something in return.

It may or may not be something tangible, but it will almost certainly lead to an enhanced relationship.

Service Mindset

How does this apply in sales and leadership?

In sales you can shift your motivation from “profit, profit, profit” to “service, service, service” – from making the most money for yourself to giving the best solution to the customer. If you put the extra effort in, with a genuine desire to help to solve their problem and get them a better solution, then you will become a better and more effective salesperson.

In leadership, you can give your time, your effort, your understanding. You can listen to people, understand them. You can stand by your team member when they are facing opposition. You can take risks in delegation: delegation is a  giving of control, an act of generosity so that someone else may grow. How can you best serve those you lead?

There’s Better Business if it’s like Show Business

You might be the headline act, but make your helper look fantastic. Let them have the most applause and the show will be better for everyone.